Virtual Currency & Refund Policy

What Ember Coins are

Ember Coins are the single virtual currency used in every Infeplatform game. They exist only to play the games on this site.

How coins are credited

• New players start with 2,000 coins.
• Every 24 hours, 1,000 free coins are waiting to be collected.
• Adults with an account may buy coin packs in the store. Coins are credited as soon as the purchase is confirmed and recorded in your purchase history.

Worth nothing outside play

A coin is worth nothing in cash and cannot be redeemed. Coins don't convert into currency, merchandise, gift cards, crypto-assets or NFTs, and they stay with the account that holds them, with no gifting, trading or transfers. No marketplace for them exists.

Spend limits and confirmation

Every purchase is checked against your daily, weekly and monthly limits (a 100 USD monthly limit is set by default). Before your first purchase you confirm you are 18+ and accept this policy.

Refunds

Sales are final unless the law provides otherwise. When a pack was charged but never credited, billed twice, or bought by a minor without permission, tell us the pack and purchase date at support@infeplatform.com, no later than 14 days after buying. We'll investigate and, where appropriate, refund the purchase and remove the related coins.

When an account is closed

Closing an account, whether you do it or we do under the Terms, ends its coin balance. Leftover coins lapse and aren't compensated, unless a law says they must be.

Washington State

Coin sales are disabled for accounts whose state is Washington. Players there can continue to play with free coins.